Contact Us
877-TSA-7990TSA Human Capital requests
877-TSA-7992TTY
877-TSA-7993Fax
HelpDesk@mailserver-hraccess.tsa.dhs.gov Email Us

TSA HR Service Center
6363 Walker Lane
Suite 400
Alexandria, VA 22310
Mailing Address

M-F 7 AM-10 PM ET
Sat 11 AM-3 PM ET
Sun 12 PM-4 PM ET
HCAccess Help Desk Hours
Accessibility Policy
  • The HCAccess web site complies with Section 508 of the Rehabilitation Act of 1973 to provide access for all persons with disabilities. Section 508 requires that persons with disabilities have access to and use of information and data comparable to the information available to members of the public who are not persons with disabilities, unless an undue burden would be imposed on the Federal government.

    You can adjust the font, font sizes, colors and other presentation matters by modifying the Internet Options of your browser’s toolbar, and then select the Colors, Accessibility, or Font options.

    If you experience difficulty accessing information on Candidate Dashboard, please contact us at HelpDesk@mailserver-hraccess.tsa.dhs.gov and provide us with the nature of your accessibility difficulty and your contact information. A member of the Help Desk staff will contact you and attempt to provide the information you are seeking.

  • TSA Accessibility Policy
  • Detailed Information on Section 508 at Section508.gov
Privacy Policy
We collect no personal information about you when you visit our Web site unless you choose to provide this information to us. However, we collect and store certain information automatically. Here is how we handle information about your visit to our Web site.

  • What We Collect and Store Automatically:

    If you do nothing during your visit but browse through the Web site, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

    • The Internet domain (for example, 'xcompany.com' if you use a private Internet access account or “yourschool.edu if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our Web site;
    • The type of browser and operating system used to access our site;
    • The date and time you access our site;
    • The pages you visit;
    • If you linked to our Web site from another Web site, the address of that Web site.

    We use the information we collect to count the number and type of visitors to the different pages on our site, and to help us make our site more useful to visitors like you.

  • Information that you voluntarily provide:

    We do not collect personally identifiable information unless you choose to provide it to us. If you provide us with personally identifiable information, for example, by sending an e-mail or by filling out a form and submitting it through our Web site, we use that information to respond to your message and to help us provide you with the information and services that you request. All uses of that information are described on the Web page containing the form.

    Submitting voluntary information constitutes your consent to the use of the information for the stated purpose. When you click the “Submit” button on any of the Web forms found on our sites, you are indicating your voluntary consent to use of the information you submit for the purpose stated.

  • How information is used:

    The information we collect is used for a variety of purposes (e.g., response to a job announcement, to register you medical or computer-based training, to respond to requests for information, and to fill orders). We make every effort to disclose clearly how information is used at the point where it is collected so you can determine whether you wish to provide the information.

  • Cookies:

    These pages use session cookies or their equivalent to temporarily store information about your visit and to track transactions while you are online. Session cookies expire automatically as soon as you close your web browser. The information is discarded and non-retrievable. Persistent cookies – sometimes used to track user activity over multiple sessions and/or web sites – are not used on this site.

  • If You Send Us E-mail:

    You may choose to provide us with personal information, as in e-mail with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes we forward your e-mail to other government employees who may be better able to help you.

  • Links to Other Sites:

    Our Web site has many links to our partners, especially other federal agencies. In a few cases we link to private organizations. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site. TSA does not endorse, support or otherwise promote any private or commercial entity that may be reached through links on our Web site.

  • Disclaimer and Liability Notice:

    This Web site and the information it contains are provided as a public service by the U.S. Transportation Security Administration (TSA). This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

  • Restriction of Liability:

    The TSA makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this Web site and expressly disclaims liability for errors and omissions in the contents of this Web site. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of this Web site or its hyperlinks to other Internet resources. Reference in this Web site to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by TSA.

  • Ownership:

    Information presented on this Web site is considered public information and may be distributed or copied. TSA shall have the unlimited right to use for any purpose, free of any change, all information submitted to TSA via this site except those submissions made under separate legal contract. TSA shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided to TSA through this site.

  • TSA Privacy Policy